Dealership Software Support Hub.
Your primary resource for technical assistance, software guides, and direct support channels to keep your dealership running smoothly.
Getting Started
01
Dealer Portal Access
New users must first log in to the Dealer Portal using your dealership credentials to unlock support tools.
02
Submit a Ticket
Use the integrated support form to describe your issue. This is the fastest way to get your request into our queue.
03
Response Times
Expect a response from our specialist team within 4 business hours for priority requests and dealership-wide issues.
04
Helpful Details
Include the VIN, specific module name, and screenshots to help our team resolve your software inquiry faster.
Submit a Support Ticket
The Software Support Form is the fastest way to get help. Submitting a ticket ensures our team has all the technical details needed to resolve your issue quickly.
Frequently Asked Questions
How do I access the Dealer Portal?
New clients receive a secure setup link via email. Once activated, you can log in directly through the 'Dealer Portal' button in the site header or footer.
What information should I include in a support ticket?
To expedite resolution, please include your dealership name, the specific software module impacted, a clear description of the issue, and screenshots where possible.
How long does it take for a ticket to be resolved?
Standard support tickets typically receive a response within 2–4 business hours. Critical system outages are prioritized for immediate technical intervention.
Can I update my inventory feed settings directly?
Yes, administrators can manage basic sync intervals in the Portal. For adding new platforms or custom heavy mapping, please submit a ticket for our dev team.
Is technical support available on weekends?
Emergency technical assistance is available 24/7. Regular account maintenance and general inquiries are handled during our standard business hours.
Business Hours
Monday – Friday
8:00 AM – 6:00 PM EST
Closed on major holidays.
Contact Channels
Email: software@hyperdriveme.com
Phone: (865) 555-0199
Dealer Portal: portal.hyperdriveme.com
Emergency Support
For critical outages or portal access issues outside of business hours, please use the Emergency Ticket option in the client portal for immediate escalation.